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Upgrading MSP Center Plus

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Upgrading MSP Center Plus


Note: We strongly recommend you to take backups before upgrading. This helps you prevent accidental loss of data.

Choose your upgrade path



If you are in build 9000, before upgrading check whether all the agents have upgraded to build 9000 by executing the following command in SubmitQuery.do:
select count(*) from agentobject where agentuniqueid is null

If the output of this command returns zero, proceed to upgrade to build 9005. Else, contact our support for immediate agent upgrade.



1. Steps to upgrade to build 9011
2. Steps to upgrade to version 9
3. Steps to upgrade to build 8103

Steps to upgrade to build 9011

Click here to know the features & bug fixes available in this release. Following are the steps to upgrade to the latest ppm:
  1. Download the 9011 ppm to Central Server
  2. Shutdown the Central Server. Note: Install the ppm only in the Central Server. Agents and Distributed Severs get upgraded automatically once the Central Server is upgraded successfully
  3. Take a complete backup of your Central server installation directory (Program Files\ManageEngine\MSPCenterPlus).
  4. Make sure all the processes are killed. Open "taskmanager" and check there are no java, mysql  process running. Also terminate if any anti-virus/backup software is running.
  5. Execute UpdateManager.bat file present under <Central-Home>/bin folder.
  6. Click on Browse to locate and select the PPM file that you have downloaded.
  7. Click on Install to install the upgrade pack. Note: This may take some time depending on the data size. Wait till the upgrade is fully installed. Don't disturb the process in the middle.
  8. Click on Close to exit the UpdateManager once the upgrade is completed successfully.
  9. Start the Central Server.
  10. Verify the build number of the Central to ensure whether you have upgraded successfully to the latest build. The build number should be the latest build number what you have upgraded now.

Steps to upgrade to build 8103

Click here to know the features & bug fixes available in this release. Following the steps to upgrade to 8103 ppm:
  1. Download the 8103 ppm to Central Server.
  2. Shutdown the Central Server. Note: Install the ppm only in the Central Server. Agents and Distributed Severs get upgraded automatically once the Central Server is upgraded successfully
  3. Take a complete backup of your Central server installation directory (Program Files\ManageEngine\MSPCenterLite).
  4. Make sure all the processes are killed. Open "taskmanager" and check there are no java, mysql  process running. Also terminate if any anti-virus/backup software is running.
  5. Execute UpdateManager.bat file present under <Central-Home>/bin folder.
  6. Click on Browse to locate and select the PPM file that you have downloaded.
  7. Click on Install to install the upgrade pack. Note: This may take some time depending on the data size. Wait till the upgrade is fully installed. Don't disturb the process in the middle.
  8. Click on Close to exit the UpdateManager once the upgrade is completed successfully.
  9. Start the Central Server.
  10. Verify the build number of the Central to ensure whether you have upgraded successfully to the latest build. The build number should be the latest build number what you have upgraded now.
In case if the system throws any Pop-up or any errors, then contact our support team with the zip of <product-home>/logs folder (mspcenterplus-support@manageengine.com).

 

 
Finding out the build number

Login to the Central and click the About link in the top pane. You will find the build number mentioned here.


 




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